Please assist. My Membership * is**** *** ********** and my name is Kim Cannon. I beg...

GetHuman1781122's customer service issue with AAA from December 2018

12 views | 856 similar | 0 following
Help with my AAA issue
Next: our robot will wait on hold for GetHuman1781122 to get a AAA rep on the line!
Always use the GetHuman Phone to call AAA. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1781122's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1781122 may need:
Account name, AAA number, Insurance policy number, Account email, Last 4 of Social Security Number, and Billing address
The issue in GetHuman1781122's own words
Please assist. My Membership * is**** *** ********** and my name is Kim Cannon. I beg you to pull all of my calls I had with your customer service reps. I was contacted on ***** and was asked if I wanted to continue my membership for ****, I said no. My membership was on * installment payments. Not only was my membership for this upcoming year, **** not cancelled I was charged in Nov and Dec **** for * installment payments. When I received my bills, I called AAA last week and spoke to Sandy who assured me of my credit and email to *****@***.com. I never received the email or the credit. I called the next day when I got home from work. I did not get the Rep's name, it was a man. First he told me he could not speak to me because I was not on the account and he needed my husband which is ***% inaccurate as the account is in my name and I have never been told that, ever. He began screaming at me and again, you record calls for training purposes - I hope you listen to them and provide feedback. My husband and I hung up on him. We called back and my husband spoke to a Rep named Kim who confirmed we would receive an email this past weekend, which we did not.*I called again today, and spoke to Colleen. She never asked to speak to my husband. Colleen did confirm that she sees AAA called me in Oct and I did not want to renew and unfortunately, since I was already billed for * months for **** which I DO NOT WANT COVERAGE FOR AND THAT IS WHY I CANCELLED MY COVERAGE, there is nothing she could do and I should work through my credit card company, which trust me, I am.*Having said the above, I hope AAA does the right thing as they should. Is this what corporate America has come to? I have been a member for many years as well as my friends and family member. I can tell you, that that will seize immediately if this is not rectified as it should be.*I manage a call center and I can only hope that AAA does the right thing when they record their calls. As this predicament was brought on by AAA, I am optimistic that you will do the right thing, the legal thing and the only thing and refund me my money, that you did not have authorization taking.*I will keep pushing this until I find the right person in your organization who will do the right thing. **Look forward you hearing from you.*Kim Cannon*********

GetHuman1781122 did not yet indicate what AAA should do to make this right.

How GetHuman1781122 fixed the problem

We are waiting for GetHuman1781122 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AAA's attention and get better help faster. Tap below to get started.
Having AAA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1781122 fixes it.
This email address isn't valid

AAA

Customer service issue
Reported by GetHuman1781122
Dec 17th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 856 others
0 customers following this

Timeline

GetHuman1781122 started working on this issue
Dec 17th, 2018 11:45pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians