Please assist. My Membership * is**** *** ********** and my name is Kim Cannon. I beg...

GetHuman1781122's customer service issue with AAA from December 2018

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The issue in GetHuman1781122's own words
Please assist. My Membership * is**** *** ********** and my name is Kim Cannon. I beg you to pull all of my calls I had with your customer service reps. I was contacted on ***** and was asked if I wanted to continue my membership for ****, I said no. My membership was on * installment payments. Not only was my membership for this upcoming year, **** not cancelled I was charged in Nov and Dec **** for * installment payments. When I received my bills, I called AAA last week and spoke to Sandy who assured me of my credit and email to *****@***.com. I never received the email or the credit. I called the next day when I got home from work. I did not get the Rep's name, it was a man. First he told me he could not speak to me because I was not on the account and he needed my husband which is ***% inaccurate as the account is in my name and I have never been told that, ever. He began screaming at me and again, you record calls for training purposes - I hope you listen to them and provide feedback. My husband and I hung up on him. We called back and my husband spoke to a Rep named Kim who confirmed we would receive an email this past weekend, which we did not.*I called again today, and spoke to Colleen. She never asked to speak to my husband. Colleen did confirm that she sees AAA called me in Oct and I did not want to renew and unfortunately, since I was already billed for * months for **** which I DO NOT WANT COVERAGE FOR AND THAT IS WHY I CANCELLED MY COVERAGE, there is nothing she could do and I should work through my credit card company, which trust me, I am.*Having said the above, I hope AAA does the right thing as they should. Is this what corporate America has come to? I have been a member for many years as well as my friends and family member. I can tell you, that that will seize immediately if this is not rectified as it should be.*I manage a call center and I can only hope that AAA does the right thing when they record their calls. As this predicament was brought on by AAA, I am optimistic that you will do the right thing, the legal thing and the only thing and refund me my money, that you did not have authorization taking.*I will keep pushing this until I find the right person in your organization who will do the right thing. **Look forward you hearing from you.*Kim Cannon*********

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Customer service issue
Reported by GetHuman1781122
Dec 17th, 2018 - 4 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 856 others
0 customers following this


GetHuman1781122 started working on this issue
Dec 17th, 2018 11:45pm

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