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A.O. Smith Customer FAQ

Top Answers & How-to Guides

What is A.O. Smith's Phone Number?

The question we are asked most often is about how to talk to A.O. Smith customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the recommended installation guidelines for A.O. Smith water heaters?

For proper installation of A.O. Smith water heaters, follow these guidelines. Firstly, ensure the unit is placed on a level surface...
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Purchase Locations

Where can I purchase A.O. Smith products?

A.O. Smith products can be purchased from various authorized dealers and retailers across the United States. This includes big box...
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Warranty Information

What is the warranty period for A.O. Smith water heaters?

The warranty period for A.O. Smith water heaters varies depending on the specific model and type of unit. Generally, residential models...
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Energy Efficiency

Are A.O. Smith products energy efficient?

Yes, A.O. Smith products are highly energy efficient. We prioritize designing and manufacturing products that minimize energy consumption...
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Maintenance

What maintenance is required for A.O. Smith water heaters?

For optimal performance and longevity, A.O. Smith water heaters require regular maintenance. This includes checking and flushing the...
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Lifespan

How long is the average lifespan of an A.O. Smith water heater?

The average lifespan of an A.O. Smith water heater is approximately 10-12 years. However, this can vary depending on several factors...
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Commercial Use

Can I use A.O. Smith water heaters in commercial buildings?

Yes, A.O. Smith water heaters are suitable for use in commercial buildings. Our water heaters are designed to meet the demands of high-volume...
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Replacement Parts

Are replacement parts available for A.O. Smith products?

Yes, replacement parts for A.O. Smith products are readily available. We understand that components may wear out or become damaged...
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Safety Regulations

Do A.O. Smith water heaters comply with safety regulations?

Yes, A.O. Smith water heaters are designed to comply with all relevant safety regulations. We prioritize the safety of our customers...
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Fuel Conversion

Can I convert my A.O. Smith water heater to a different fuel type?

No, it is not possible to convert an A.O. Smith water heater to a different fuel type. A.O. Smith water heaters are specifically designed...
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Installation Guidelines

What are the recommended installation guidelines for A.O. Smith water heaters?

For proper installation of A.O. Smith water heaters, follow these guidelines. Firstly, ensure the unit is placed on a level surface...
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Ask any question you have about A.O. Smith customer service. We will do our best to get you answers right away.
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