Shortly after sending my DNA to **andme I was talking with two other people that had al...

GetHuman-awgrider's customer service issue with 23andme.com from January 2019

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The issue in GetHuman-awgrider's own words
Shortly after sending my DNA to **andme I was talking with two other people that had also used the **andme services, now this was within the first week of having mailed my sample off, and without suggesting or questioning anything one way or the other, both people cautioned me (a little late) about how **andme will drag things, changing the expected results due date with stories about backlogs and not enough DNA in the sample. All in all, I think **andme is more into collecting fees and building hype than providing results. Because **andme has moved*charged the time twice now, because of this constant changing timeline, I don't know that I could or would trust results provided **andme. The “delays” cause me to believe **andme have issues with the way samples are processed and cause me to doubt the accuracy of anything **andme will provide. Now, seeing that **andme has failed to respond within *-* business days as stated in your acknowledgment to my initial email, I will again ask that **andme refund my DNA processing fee and find and destroy my DNA sample.*Simply put, **andme has charged for a service they can not provide.

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23andme.com

Customer service issue
Reported by GetHuman-awgrider
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 413 others
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Timeline

GetHuman-awgrider started working on this issue
Jan 9th, 2019 5:17pm