Shortly after sending my DNA to **andme I was talking with two other people that had al...
GetHuman-awgrider's customer service issue with 23andme.com from January 2019
4 views | 413 similar | 0 following
Help with my 23andme.com issue
Next: our robot will wait on hold for GetHuman-awgrider to get a 23andme.com rep on the line!
Always use the GetHuman Phone to call 23andme.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-awgrider's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-awgrider may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-awgrider's own words
Shortly after sending my DNA to **andme I was talking with two other people that had also used the **andme services, now this was within the first week of having mailed my sample off, and without suggesting or questioning anything one way or the other, both people cautioned me (a little late) about how **andme will drag things, changing the expected results due date with stories about backlogs and not enough DNA in the sample. All in all, I think **andme is more into collecting fees and building hype than providing results. Because **andme has moved*charged the time twice now, because of this constant changing timeline, I don't know that I could or would trust results provided **andme. The “delays” cause me to believe **andme have issues with the way samples are processed and cause me to doubt the accuracy of anything **andme will provide. Now, seeing that **andme has failed to respond within *-* business days as stated in your acknowledgment to my initial email, I will again ask that **andme refund my DNA processing fee and find and destroy my DNA sample.*Simply put, **andme has charged for a service they can not provide.
GetHuman-awgrider did not yet indicate what 23andme.com should do to make this right.
I have an issue with 23andme.com too
How GetHuman-awgrider fixed the problem
We are waiting for GetHuman-awgrider to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.