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VisionDirect.com Customer FAQ

Top Answers & How-to Guides

What is VisionDirect.com's Phone Number?

The question we are asked most often is about how to talk to VisionDirect.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have any discounts or promotions?

Yes, VisionDirect.com frequently offers discounts and promotions to provide value and savings for our customers. We understand the...
Ask any question you have about VisionDirect.com customer service, get an answer now.
Contact VisionDirect.com customer service

Orders and Shipping

How do I cancel my order?

To cancel your order, simply log in to your account, go to your order history, and select the order you wish to cancel. There will...
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How long does it take to receive my order?

At VisionDirect.com, we understand the importance of receiving your order in a timely manner. Our goal is to ensure prompt delivery...
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Do you offer international shipping?

Yes, VisionDirect.com offers international shipping. We understand that our customers may reside in different parts of the world and...
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Can I track my order?

Yes, you can track your order on VisionDirect.com. Once your order has been shipped, you will receive a tracking number via email....
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Returns and Policies

What is your return policy?

Our return policy at VisionDirect.com is designed to provide a hassle-free experience for our customers. If you are not completely...
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Are my personal and payment details secure?

Yes, your personal and payment details are completely secure when you shop on VisionDirect.com. We take customer privacy and security...
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Payment

What payment methods do you accept?

VisionDirect.com accepts various payment methods to provide convenience and flexibility to its customers. Currently, we accept most...
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Can I use my insurance for purchasing?

At VisionDirect.com, we currently do not accept insurance for purchasing eyewear products. However, we strive to provide affordable...
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Prescriptions

Can I order multiple prescriptions in one order?

Yes, you can order multiple prescriptions in one order on VisionDirect.com. Our website allows you to add multiple items to your cart,...
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Discounts and Promotions

Do you have any discounts or promotions?

Yes, VisionDirect.com frequently offers discounts and promotions to provide value and savings for our customers. We understand the...
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Help me with my VisionDirect.com customer service issue

Ask any question you have about VisionDirect.com customer service. We will do our best to get you answers right away.
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