What is your return policy?

Our return policy at VisionDirect.com is designed to provide a hassle-free experience for our customers. If you are not completely satisfied with your purchase, you have 100 days from the date of receipt to return any unopened and unused products for a full refund or exchange. We understand that eyewear can be a personal choice, and we want to ensure that you find the perfect fit. Please note that prescription lenses, personalized items, and opened accessories are exempt from this return policy. To initiate a return, simply contact our customer service team who will guide you through the process and provide you with a return authorization number. Once your return is received and inspected, we will refund your payment using the original method of purchase.