PPL Electric Utilities Customer FAQ

We apologize for the inconvenience you're facing. PPL Electric Utilities makes every effort to provide reliable service. It's possible that various factors like weather conditions, equipment failure, or even trees near power lines could be causing these frequent power outages. When you observe such issues, please report the power outage directly to PPL Electric Utilities as soon as possible so we can investigate and rectify the issue. Regular and detailed reports from customers like you aid in identifying problem areas and help us improve our services.

If you want to report an illegal hookup or any form of energy theft, it's critical for both safety and fairness. For PPL Electric Utilities, while they don't encourage direct confrontation, they do provide a platform for reporting any suspicious activities. You can make your report confidentially. However, for security reasons, we can't provide the direct process or the contacts within this platform. Always remember that tampering with electric utilities is dangerous and illegal.

Sure, we can certainly assist with that. To install an area light on your property, you need to reach out to PPL Electric Utilities directly to schedule an appointment. A representative will come over to check the current condition of the pole and light fixture, assess the work required, and provide a suitable solution. They will guide you through the necessary steps and requirements for seamlessly installing the area light in your driveway.

As an online assistant, I'm unable to report a power outage on your behalf. However, PPL Electric Utilities has made it easy to report outages. You can report a power outage through their online Outage Center on their website or by calling their outage hotline. Please ensure you have your account number handy when you are reporting the outage. Also, remember to stay safe and keep away from any downed power lines or damaged equipment.

We're sorry to hear about this. PPL Electric Utilities would not typically automatically deduct payments from your checking account without your previous authorization. This is normally done through an AutoPay option which a customer needs to set up intentionally. If you think this has happened without your approval, we recommend checking your account settings to verify if AutoPay has been activated unintentionally and disable it. You should also get in touch with your bank to discuss the transaction. Please consider contacting PPL Electric Utilities customer service for resolution as well.