Malwarebytes Help Pages
Malwarebytes Customer FAQ, Forum, and Online Help Desk
Malwarebytes Help @ malwarebytes.org
Average time to fix: (38 hours)
Busiest time: 1:45pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now. Chat with an expert
Recent Malwarebytes help topics searched
Cannot login to my account and email verification code never arrives in my inbox?
Just prior to Christmas Day I renewed my PREMIUM malwarebytes. As a sale item*costing...
My account has been locked Phone: *-***-***-**********@***.com*I have a billing que...
I paid $***.** to Advantage Inc., Perches Order ********** for two years of Malwarebyte...
Using Trial. Will not allow me to install or use SuperNova (replacement for Flash...
I do not want malwarebytes renewed.
I received two separate dates and amounts for my January renewal. Which is the correct one?
I have two different renewal dates and amounts. I don't need two accounts. Which one is...
Your website will not accept my password. Thus I cannot install the update(s) you tell...
.I received an email stating that my trail had ended today please check my account as I...
My single PC Malwarebytes subscription no longer works with only half a year subscript...
On Dec. **th, I sent you the question you see at the top of the screenshot below. I rec...
I am getting a flag in lower right corner of windows ** system to up date to new malwea...
I had a Malwarebyte software on my old computer for years. I utilized auto withdrawal a...
I just renewed my membership. I got two confirmations for different accounts reference...
Last Jan. I talked to an oriental man with a dog barking in the background. I told him...
tried to log into malwarebytes account on laptop but would note accept my password
Get help with my issue
Malwarebytes Online Help at malwarebytes.org - Info & Stats
Help desk addresshttp://www.malwarebytes.org/contact_consumer/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time38
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating60%
Quality of help rating79%
Votes for online help740
When this was last updatedThu May 19 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number408-852-4336
Malwarebytes Help Pages: What to Know
This is the Malwarebytes help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Malwarebytes's best customer help page or faq or forum, this is the best entry point according to 16,338 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (408-852-4336) which we show above. Sometimes when you dig through the various help topics and volumes on malwarebytes.org, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Malwarebytes agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Malwarebytes: General Information
Malwarebytes has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Malwarebytes using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 408-852-4336 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Malwarebytes.
Do Malwarebytes and GetHuman work together?
GetHuman has no relationship with Malwarebytes and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.