Malwarebytes Help Pages

Malwarebytes Customer FAQ, Forum, and Online Help Desk

Malwarebytes Help @
Customer Help
Average time to fix: (38 hours)
Busiest time: 9:30am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Recent Malwarebytes help topics searched

I have used Malwarebytes for years. I am ** years old. my computer was reset a m...
You just last week renewed my subscription and I had that one cancelled because I have...
Very frustrated, because I can't talk with a representative. Texting is for the birds...
Greetings. I have a Lifetime Pro: ID: *VF*** Key MCT*M-QQD*Q-*F**Y-FT*N* account which...
Hello**I purchased MalWare Premium less than a year ago. I am also a past user. My emai...
Malwarebytes blocks me from many legit websites, including their own site. i cannot con...
Malwarebytes Premium avis de renouvellement HZ*DFYU**O*Bonjour , **Je suis plutot d*sag...
None of the instructions I have been given so far have worked or make any sense. I am n...
Why does Malwarebytes trial version continuously deletes the Dell Touchpad driver from...
I purchased Malwarebytes Privacy * for Mac. Their customer service was so bad I cancel...
I downloaded Malwarbytes home Premium program. After I did a whole system scan for *-ho...
Historically, I have always used Malwarebytes to "permanently delete files, such as dow...
Hi*there,* **I*am*sorry*to*inform*you*but*your*device*was*hacked.** **That's*what*happe...
Malwarebytes***-Log Details-*Scan Date: *******Scan Time: *:** PM*L...
My product is malwarebytes (premium). Due to a computer crash requiring a complete rein...
I received two separate dates and amounts for my January renewal. Which is the correct one?
I have two different renewal dates and amounts. I don't need two accounts. Which one is...

Get help with my issue

Malwarebytes Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time38
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating87%
Quality of help rating93%
Votes for online help767
When this was last updatedSat Sep 30 2023 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number408-852-4336

Malwarebytes Help Pages: What to Know

This is the Malwarebytes help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Malwarebytes's best customer help page or faq or forum, this is the best entry point according to 16,338 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (408-852-4336) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Malwarebytes agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Malwarebytes: General Information

Malwarebytes has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Malwarebytes using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 408-852-4336 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Malwarebytes.

Do Malwarebytes and GetHuman work together?

GetHuman has no relationship with Malwarebytes and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Speak to An Expert Now

We partner with a US-based expert help site to provide you with support techs 24/7. Enjoy a $5 one-week trial membership and chat with a real expert now.
Get Live Expert Help

Malwarebytes Contact Info

Other Company Help Desks

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!