1. All Companies › 
  2. Familyvideo.com Customer Service › 
  3. FAQ
Updated

Familyvideo.com Customer FAQ

Top Answers & How-to Guides

What is Familyvideo.com's Phone Number?

The question we are asked most often is about how to talk to Familyvideo.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on Familyvideo.com, simply click on the "Sign In" or "Create Account" button on the top right corner of the homepage....

How do I place an order?

To place an order on Familyvideo.com, simply browse our selection of movies, games, and other products online. Once you have selected...
Ask any question you have about Familyvideo.com customer service, get an answer now.
Contact Familyvideo.com customer service

Account Management

How do I create an account?

To create an account on Familyvideo.com, simply click on the "Sign In" or "Create Account" button on the top right corner of the homepage....
Read more

How do I place an order?

To place an order on Familyvideo.com, simply browse our selection of movies, games, and other products online. Once you have selected...
Read more

How do I redeem a promotional code?

To redeem a promotional code on Familyvideo.com, simply add the items you wish to purchase to your cart and proceed to checkout. On...
Read more

Payment

What payment methods do you accept?

At Familyvideo.com, we offer a variety of convenient payment methods to ensure a hassle-free shopping experience. We accept all major...
Read more

Returns

What is your return policy?

Our return policy at Familyvideo.com allows customers to return any purchased item within 30 days from the date of purchase. We understand...
Read more

Order Tracking

Can I track the status of my order?

Yes, you can track the status of your order on Familyvideo.com. Once your order has been shipped, you will receive a tracking number...
Read more

Gift Cards

Do you offer gift cards?

Yes, Familyvideo.com offers gift cards for purchase. Our gift cards provide a convenient and flexible gifting solution for all occasions....
Read more

Shipping

What is your shipping policy?

At Familyvideo.com, our shipping policy is designed to provide you with a hassle-free experience. We offer fast and reliable shipping...
Read more

Rentals

Can I rent movies or games online?

Yes, at Familyvideo.com, you can conveniently rent movies or games online. With our user-friendly website, customers have access to...
Read more

Membership Benefits

What are the benefits of becoming a VIP member?

Becoming a VIP member at Familyvideo.com comes with several exclusive benefits. Firstly, VIP members are entitled to free shipping...
Read more

Rewards Program

Do you have a rewards program for frequent customers?

Yes, we have a rewards program exclusively designed for our frequent customers called "Video Advantage Club." As a member of this program,...
Read more

Help me with my Familyvideo.com customer service issue

Ask any question you have about Familyvideo.com customer service. We will do our best to get you answers right away.
FAQ Table of Contents

Answers for More Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated