What is your return policy?

Our return policy at Familyvideo.com allows customers to return any purchased item within 30 days from the date of purchase. We understand that sometimes products may not meet your expectations, so we strive to make the return process hassle-free. To initiate a return, please contact our customer service team through phone or email to obtain a return authorization. The item must be in its original condition and packaging for a full refund or exchange. However, please note that we cannot accept returns for opened or used DVDs, Blu-rays, video games, or digital products for copyright reasons. Shipping charges are non-refundable unless the return is a result of our error. At Familyvideo.com, we prioritize customer satisfaction and aim to provide a seamless shopping experience.