Debenhams Customer FAQ

We're sorry to hear that you're having difficulties with a promo code at checkout. It's important to note that some discounts or promo codes may not apply to certain brands, items already on sale, or specific categories of items. They also cannot be combined with other offers or discounts. Also, do ensure that the code was entered correctly, and the terms and conditions of the promo code are met. If all requirements have been met and there's still an issue, it may be a technical concern.

Sorry for any confusion, but as an FAQ guide, we cannot directly interact with your order or modify it. Debenhams' online ordering process doesn't specifically mention the ability to remove price tags before dispatch. Generally, all products are sent as they are packaged in the warehouse, which usually includes price tags. However, you can easily remove them upon receipt before gifting the items. Please refer to your account or email communications with Debenhams for order-specific questions.

We're sorry to hear that your tuxedo has a fault. Debenhams strives to provide high-quality products and your satisfaction is important to us. You should be able to return the faulty tuxedo for a full refund or an exchange if it's within the returns period and you have proof of purchase. If the tuxedo was purchased online, you can return it by mail; if purchased in store, you can return it to the store. Please note that it's important to keep all tags and packaging until you're certain you're satisfied with your purchase. Apologies for any inconvenience caused.

We are sorry to hear about this. Once Debenhams receives and processes your return, it typically takes up to 10 business days for the refund to be credited back to your original form of payment. If it has been longer than this, we recommend that you check directly with your bank or credit card issuer as sometimes the refunded amount can take a few days to appear in your account. Rest assured, Debenhams wants to ensure your satisfaction and we strive to resolve all issues promptly.

Sorry to hear about the issue with the boots purchased in December. If you believe the product is faulty, kindly return the product to your nearest Debenhams store. If purchased in-store, please take the receipt as proof of purchase. If bought online, take your delivery note. Your product will be checked and if found faulty, you will be offered a refund, exchange, or repair (depending on the product's warranty). Please note that the refund policy is variable and depends on the nature of the fault and the time since purchase. It's always best to return products as soon as any faults are discovered.