Zomato.com Customer FAQ

We're sorry to hear that your order was incomplete. To have this rectified, you should directly contact the restaurant in question, as they handle the order fulfillment. Our Zomato app/website provides the contact details for each restaurant for your ease. If you still can't resolve it, you can report an issue with your order through the Zomato app or website. Navigate to your order in the order history, click on the 'Help' button, and follow the steps to raise your issue. Make sure you list all the missing items. Our aim is to provide a satisfactory resolution as quickly as possible. We apologize for the inconvenience caused.

Payments can be deducted from your account when you make a purchase on Zomato.com. This could involve ordering food, purchasing a Gold membership, or making a reservation. The amount debited should align with the cost of your order or membership. If, however, money was deducted from your account and you did not make any purchase, or if the amount debited seems incorrect, it may be a technical glitch. In such a case, we recommend you check your transaction history and scrutinise the details. If the issue persists, you should seek help from Zomato's customer support for a resolution.

We're sorry to hear about your issue with your order number 5729799594. Unfortunately, as an online platform, we don't have direct access to order details. We strongly advise you to contact Zomato’s customer support directly through the app or the website. They hold all the necessary tools to track your order and resolve any issues related to it. Your experience is important, and they will be able to help make things right for you.

We're sorry to hear that you're having difficulties with your payout. Please ensure that the bank details you provided during the setup of your account are correct. If there seems to be no issue with your bank details, it might be due to a delay in the bank's processing time or it might be in line for the next payout cycle from Zomato. However, if the problem persists beyond these possibilities, you should reach out to Zomato's partner support team for a prompt resolution of your issue.

Currently, Zomato does not provide the feature to transfer money from the Zomato wallet to a bank account. The amount in your Zomato wallet can only be used to pay for food orders placed through the Zomato app or website. Any cashback or promotional credits provided in the Zomato wallet are solely meant to be used within the platform for food ordering purposes. It cannot be cashed out or transferred to a bank account. However, the balance from a refund can be used for your next order on Zomato. We recommend utilizing your wallet balance on your upcoming orders.