How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Vigo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press "4" for English and then "4".
Press "5" for Spanish, then "3".
Below are some clips we've found from Vigo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"For English, press two.
Your call may be monitored or recorded for quality assurance.
In your own words, tell me why are you calling today?"
Excerpt from a call with Vigo
Monday, January 22, 2024 12:22 PM
What are the hours and when should I call?
Vigo operates the call center for this 800-777-8784 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 219 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vigo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vigo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Vigo is Thursday.The most busy day to call is Wednesday, which averages 37% more phone calls by comparison.Again, this is based on a sample of 219 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Quietest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Vigo is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Vigo staffs the call center well on Thursday.
Why call this Vigo number?
Below is a sample of recent calls to Vigo, and their purpose. Are any of these similar to the reason you are trying to call?
Money transfer inquiry: "I sent the money to the vehicle service in Brooklyn on January 29th."
- From a call lasting 6m 47s , Feb 1, 2024 12:09 AM
Assistance with money transfer: "I send a transfer to a place in Brooklyn for Western Union service and need help with the tracking number."
- From a call lasting 7m 53s , Jan 31, 2024 11:56 PM
Applying for reception job: "I want to apply for a reception job at halo company."
- From a call lasting 1m 53s , Jan 22, 2024 12:22 PM
Conclusion and closing notes
This is Vigo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vigo agent. This phone number is Vigo's best phone number because 684 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-8784 include Refund a Charge, Return an Order, Account Access, Missing Delivery, Track a Package and other customer service issues. Rather than trying to call Vigo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Vigo has 1 phone number. It's not always clear what is the best way to talk to Vigo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Vigo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vigo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.