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The-house.com Customer FAQ

Top Answers & How-to Guides

What is The-house.com's Phone Number?

The question we are asked most often is about how to talk to The-house.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer price matching?

Yes, we offer price matching at The-house.com. If you find a lower price on an identical product from another authorized retailer,...
Ask any question you have about The-house.com customer service, get an answer now.
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Ordering

How do I place an order?

To place an order on The-house.com, simply browse our website and add desired items to your cart. Once you have selected all items,...
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Can I cancel or change my order?

Yes, you can cancel or change your order, but it needs to be done as soon as possible. The-house.com understands that circumstances...
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Can I make changes to my shipping address?

Yes, you can make changes to your shipping address. Once you have placed an order with The-house.com, you can modify your shipping...
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Tracking

How do I track my order?

To track your order, simply log into your account on our website and go to the "Order History" section. There you will find a tracking...
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Catalog Request

How do I request a catalog?

To request a catalog from The-house.com, simply fill out the online form on our website with your name and address. You can also give...
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Information

What is The-house.com?

The-house.com is an online retailer specializing in outdoor gear and sporting equipment. With a vast selection of products, we cater...
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Payment Methods

What payment methods do you accept?

At The-house.com, we offer various convenient and secure payment methods to suit our customers' preferences. We accept all major credit...
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Returns

What is your return policy?

Our return policy at The-house.com is designed to ensure customer satisfaction. We pride ourselves on providing high-quality products,...
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Shipping Time

How long does shipping take?

Shipping times vary depending on the destination and shipping method selected. For orders within the contiguous United States, standard...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping to customers around the world. At The-house.com, we understand that our customers come from various...
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Warranty

What is your warranty policy?

At The-house.com, we take pride in offering a comprehensive warranty policy to ensure your satisfaction with every purchase. Our warranty...
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Price Matching

Do you offer price matching?

Yes, we offer price matching at The-house.com. If you find a lower price on an identical product from another authorized retailer,...
Read more

Help me with my The-house.com customer service issue

Ask any question you have about The-house.com customer service. We will do our best to get you answers right away.
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