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The Brick Customer FAQ

Top Answers & How-to Guides

How do I Contact The Brick Customer Service?

The question we are asked most often is about how to talk to The Brick customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer installation services?

Yes, The Brick offers professional installation services for various products. We understand the importance of a hassle-free experience...
Ask any question you have about The Brick customer service, get an answer now.

Recent The Brick Customer Questions

I was calling because i recently purchased some items that are now on sale in your flyer and would like to be refunded the difference

We're sorry for the inconvenience. The Brick generally does not offer price adjustments on purchases after the order has been completed. However, it varies by individual store management. We recommend reaching out directly to the store where you made your purchase to confirm their specific policy regarding price adjustments. They may be willing to work with you depending on the circumstances. It might be a good idea to have your receipt and other related documentation on hand when you contact them.
Asked Feb 29, 2024 1:51 PM

Help me with my The Brick customer service issue

Payment Methods

What payment methods do you accept?

At The Brick, we accept a wide range of payment methods to provide flexibility for our valued customers. You can pay for your purchases...

Order Tracking

Can I track my order online?

Yes, you can track your order online with The Brick. Once your order has been placed, you will receive an email confirmation with a...

Return Policy

What is your return policy?

Our return policy at The Brick is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase,...

Financing Options

Do you offer financing options?

Yes, The Brick offers financing options to make your purchase more affordable. We understand that investing in furniture and appliances...

Delivery Time

How long does delivery take?

Delivery times at The Brick can vary depending on the product and your location. In general, we strive to ensure quick delivery. For...

Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order with The Brick. If you decide to cancel your order, you must contact their customer service...

Warranty

Do you offer warranty on your products?

Yes, we offer warranty on all our products at The Brick. We understand the importance of providing exceptional quality and reliable...

Extended Warranty

Can I purchase extended warranty?

Yes, you can purchase extended warranty at The Brick to provide additional coverage for your products. The Brick offers a range of...

Price Match

What is your price match policy?

At The Brick, we are committed to offering our customers the best value for their money. Our price match policy ensures that you will...

Rewards Program

Do you have a rewards program?

Yes, we have a rewards program called "Brick Rewards" at The Brick! As a loyal customer, you can join this program and enjoy various...

Delivery Scheduling

Can I schedule a delivery date and time?

Yes, you can schedule a delivery date and time with The Brick. We understand that convenience is important to our customers, so we...

Installation Services

Do you offer installation services?

Yes, The Brick offers professional installation services for various products. We understand the importance of a hassle-free experience...
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