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The Brick Customer FAQ

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How do I Contact The Brick Customer Service?

The question we are asked most often is about how to talk to The Brick customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about The Brick customer service, get an answer now.

Recent The Brick Customer Questions

I was calling because i recently purchased some items that are now on sale in your flyer and would like to be refunded the difference

We're sorry for the inconvenience. The Brick generally does not offer price adjustments on purchases after the order has been completed. However, it varies by individual store management. We recommend reaching out directly to the store where you made your purchase to confirm their specific policy regarding price adjustments. They may be willing to work with you depending on the circumstances. It might be a good idea to have your receipt and other related documentation on hand when you contact them.
Asked Feb 29, 2024 1:51 PM

Help me with my The Brick customer service issue

Payments and Financing

What payment methods do you accept?

The Brick offers a range of payment options, including major credit cards, debit cards, and possibly financing options....

Do you offer financing options?

The Brick offers various financing options, including promotional plans like interest-free payments and deferred payment plans....

What is your price match policy?

The Brick's price match policy allows customers to request a match on identical products found at lower prices from...

Order Management

Can I track my order online?

Customers of The Brick can track their orders online by using an order tracking system on the official website. To use this...

Can I cancel or change my order after it has been placed?

The ability to cancel or change an order with The Brick depends on its status. If it has not been processed or shipped yet,...

Can I schedule a delivery date and time?

The Brick allows customers to select delivery dates and times based on location and items purchased. During checkout, you can...

Returns and Warranties

What is your return policy?

The Brick's return policy generally allows returns within thirty days if items are unused and in original packaging. Certain...

Do you offer warranty on your products?

The Brick usually provides warranties on many items, which differ based on the product and its maker. These warranties...

Can I purchase extended warranty?

Yes, The Brick does provide extended warranty options for many products, offering extra coverage beyond standard warranties....

What is the process for returning items purchased online?

The Brick has a clear procedure for returning online purchases. Items must be in original condition and packaging. Customers...

Delivery and Pickup

How long does delivery take?

Delivery times at The Brick can differ based on the product, location, and delivery option selected. Standard delivery...

Can I order items online and pick them up in-store?

Yes, The Brick allows customers to order online and pick up items in-store, making it a convenient option. After placing an...

Do you offer clearance items or special deals?

The Brick frequently features clearance items and special deals in-store and online, offering discounts on a range of products....

Services and Safety

Do you have a rewards program?

The Brick offers a rewards program called Brick Rewards, allowing customers to earn points on purchases to redeem for...

Do you offer installation services?

The Brick provides installation services for a range of products, such as furniture and appliances, usually at an extra charge...

What safety protocols do you have in place for in-store shopping?

The Brick emphasizes customer and employee safety by keeping stores clean, frequently disinfecting surfaces, and implementing...
We look to the The Brick issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
The Brick issues reported to GetHuman

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