Thai Airways Customer FAQ

To increase your baggage allowance, you can purchase additional weight during the booking process, during self-service online check-in, or at the airport. Take into consideration that the cost will be lower if you purchase the extra weight online versus at the airport. Please note, there are also maximum weight and size restrictions that each bag can be, according to THAI's regulations, regardless of the weight you purchase. Prices and specifics vary by flights and zones, so it's advised to check and plan this ahead of time to avoid any issues at the airport. Keep in mind that certain items may be subject to additional fees.

Typically, a ticket issued by Thai Airways is valid for one year from the date of issue, unless otherwise specified in the ticket itself or in the airline's terms and conditions. Please note, reserved flights must be booked and tickets must be issued within the ticket validity period. If there are different fares in the ticket, each fare sets its own rule on ticket validity. If a ticket is reissued, the reissued ticket's expiry date will follow the original ticket's expiry date. Always review individual ticket rules for specific information.

Yes, you can bring a portable clothes dryer on a Thai Airways flight. Its size makes it acceptable for both carry-on and checked luggage. However, based on its type and usage, it might be better to place it in your checked luggage to avoid issues with security control or usage restrictions during the flight. Do ensure that it is well packed to prevent any damage. Please follow all Thai Airways guidelines for packing and security while preparing for your flight.