STC Customer FAQ

To change your Visa card to a Mada card, you will need to contact your bank. They will need to cancel your current Visa Card and initiate the process for a new Mada card. Mada cards are only issued by Saudi Arabian banks and your eligibility will depend on specific criteria set by the issuing bank. The process usually involves filling out some paperwork and providing proof of identity and residency. It's important to remember that your Visa card will not be accessible any longer once it's cancelled and until your Mada card is activated.

We understand the situation you're in. However, for security reasons, getting your PUK code through email isn't typically an option. The PUK code is highly sensitive information and for your protection, STC prevents this from being sent via less secure channels like email. Normally, it is recommended to contact STC Customer Service directly so this matter can be handled appropriately. Your best course of action is to reach out to STC through their chat service on their website or social media. You may also get in touch with someone you trust back in Saudi Arabia to handle the communication for you.

To verify if an STC mobile number is registered under your name, you can check this through the STC application or through their official website. After logging in with your details, you can go to the section related to managing your account. There, you should find a list of numbers associated with your account. Remember, it is necessary to ensure that all numbers registered under your name are used by you to avoid any fraudulent activities. Please regularly check and validate this information.