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Northlineexpress.com Customer FAQ

Top Answers & How-to Guides

What is Northlineexpress.com's Phone Number?

The question we are asked most often is about how to talk to Northlineexpress.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your price match policy?

At Northlineexpress.com, we understand the importance of offering competitive pricing to our customers. That's why we have a generous...
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Returns and Exchanges

What is the return policy?

Our return policy at Northline Express is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase,...
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Shipping and Delivery

How long does shipping take?

Shipping times vary depending on the product and your location. We offer multiple shipping options to cater to your needs. For smaller...
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International Shipping

Do you offer international shipping?

Yes, we offer international shipping to customers outside of the United States. Northline Express understands the global demand for...
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Payment Methods

What payment methods do you accept?

At NorthlineExpress.com, we accept various convenient payment methods to ensure seamless transactions for our customers. Our accepted...
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Warranty Policy

What is your warranty policy?

Our warranty policy at Northlineexpress.com is designed to provide our customers with peace of mind and satisfaction. We stand behind...
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Order Tracking

Can I track my order?

Yes, you can track your order on our website. Once your order has been shipped, you will receive an email containing a tracking number...
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Discounts and Promotions

Are there any discounts or promotions available?

Yes, Northline Express offers regular discounts and promotions on their products. Customers can find ongoing sales and special deals...
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Physical Store Location

Do you have a physical store location?

No, Northline Express does not have a physical store location. As an online retailer specializing in fireplace and chimney products,...
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Privacy Policy

What is your privacy policy?

Our privacy policy at Northlineexpress.com is designed to ensure the confidentiality and security of our customers' personal information....
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Installation Services

Do you offer installation services?

Yes, we offer installation services for select products. At Northline Express, we understand that not everyone has the time or expertise...
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Order Changes

Can I cancel or modify my order?

Yes, Northline Express allows customers to cancel or modify their orders. However, this is only possible if the order has not yet been...
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Price Match

What is your price match policy?

At Northlineexpress.com, we understand the importance of offering competitive pricing to our customers. That's why we have a generous...
Read more

Help me with my Northlineexpress.com customer service issue

Ask any question you have about Northlineexpress.com customer service. We will do our best to get you answers right away.
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