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HostelWorld.com Customer FAQ

Top Answers & How-to Guides

What is HostelWorld.com's Phone Number?

The question we are asked most often is about how to talk to HostelWorld.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is it possible to extend my stay at a hostel?

Yes, it is generally possible to extend your stay at a hostel. Many hostels are flexible and accommodating when it comes to extending...
Ask any question you have about HostelWorld.com customer service, get an answer now.

Recent HostelWorld.com Customer Questions

Come completare il pagamento di un ostello?

Il pagamento di un ostello su HostelWorld.com si completa in due parti. Prima, effettui un deposito al momento della prenotazione sul sito. Questo assicura la tua prenotazione e si effettua tramite metodi di pagamento online come carta di credito o PayPal. Il saldo rimanente si paga direttamente all'ostello al tuo arrivo. Ricorda che il metodo di pagamento per il saldo rimanente può variare a seconda dell'ostello, quindi è consigliabile verificare le informazioni dettagliate sulla modalità di pagamento nell'ostello specifico elencate su HostelWorld.com o contattare direttamente l'ostello per chiarimenti.
Asked Apr 3, 2024 4:50 PM

What does "durability 2" mean as a reservation status at a hostel or Hi Hostel in France on a Hostelworld booked reservation ?

"Hmmm... we're not sure about that." The term "durability 2" doesn't seem to connect directly to a reservation status on Hostelworld. Reservation statuses typically relate to your booking being confirmed, pending, or cancelled. Any additional terms or symbols could vary depending on the individual hostel’s system. For an accurate understanding, it would be best to directly contact the hostel or HI Hostel in question for clarification.
Asked Feb 27, 2024 12:38 PM

Help me with my HostelWorld.com customer service issue

Payment Methods

What payment methods are accepted?

At HostelWorld.com, we strive to provide convenience in every aspect of your booking process. We accept various payment methods to...

Booking Changes

Can I cancel or modify my booking?

Yes, you can cancel or modify your booking on HostelWorld.com. We understand that plans can change, and we aim to provide flexibility...

Pricing Information

Are hostel prices per person or per room?

Hostel prices on HostelWorld.com are typically quoted on a per-person basis. The prices displayed on our platform correspond to the...

Check-in/Check-out

What is the check-in and check-out time at hostels?

The check-in and check-out times at hostels vary depending on the establishment. Generally, check-in time is in the afternoon, typically...

Meal Inclusions

Is breakfast included in the hostel price?

Breakfast inclusion in the hostel price varies depending on the individual hostel. Some hostels do offer breakfast as part of their...

Amenities Provided

Are bed linens and towels provided in hostels?

Yes, bed linens and towels are typically provided in hostels. Most hostels include bed linens in the price of the accommodation, which...

Room Options

Can I book a private room in a hostel?

Yes, you can book a private room in a hostel through HostelWorld.com. Many hostels offer private rooms alongside dormitory-style accommodations....

Age Restrictions

Do hostels have age restrictions for guests?

Yes, hostels may have age restrictions for guests. While each hostel sets its own policies, it is common to find age restrictions in...

Cancellation Policy

What is the HostelWorld.com cancellation policy?

The HostelWorld.com cancellation policy allows for flexible changes or cancellations of your hostel booking. Depending on the property,...

Extended Stay

Is it possible to extend my stay at a hostel?

Yes, it is generally possible to extend your stay at a hostel. Many hostels are flexible and accommodating when it comes to extending...
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