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HostelWorld.com Customer FAQ

Top Answers & How-to Guides

What is HostelWorld.com's Phone Number?

The question we are asked most often is about how to talk to HostelWorld.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about HostelWorld.com customer service, get an answer now.

Recent HostelWorld.com Customer Questions

Come completare il pagamento di un ostello?

Il pagamento di un ostello su HostelWorld.com si completa in due parti. Prima, effettui un deposito al momento della prenotazione sul sito. Questo assicura la tua prenotazione e si effettua tramite metodi di pagamento online come carta di credito o PayPal. Il saldo rimanente si paga direttamente all'ostello al tuo arrivo. Ricorda che il metodo di pagamento per il saldo rimanente può variare a seconda dell'ostello, quindi è consigliabile verificare le informazioni dettagliate sulla modalità di pagamento nell'ostello specifico elencate su HostelWorld.com o contattare direttamente l'ostello per chiarimenti.
Asked Apr 3, 2024 4:50 PM

What does "durability 2" mean as a reservation status at a hostel or Hi Hostel in France on a Hostelworld booked reservation ?

"Hmmm... we're not sure about that." The term "durability 2" doesn't seem to connect directly to a reservation status on Hostelworld. Reservation statuses typically relate to your booking being confirmed, pending, or cancelled. Any additional terms or symbols could vary depending on the individual hostel’s system. For an accurate understanding, it would be best to directly contact the hostel or HI Hostel in question for clarification.
Asked Feb 27, 2024 12:38 PM

Help me with my HostelWorld.com customer service issue

Payment and Fees

What payment methods are accepted?

Travelers booking hostels through HostelWorld.com can typically use major credit cards like Visa, MasterCard, and American...

Are there any hidden fees when booking on HostelWorld.com?

When booking through HostelWorld.com, travelers should be cautious of possible extra charges, including amenities, payment...

Booking Policies

Can I cancel or modify my booking?

You can generally modify or cancel bookings made through HostelWorld.com, but policies vary by hostel and rate type. Usually,...

What is the HostelWorld.com cancellation policy?

HostelWorld.com does not enforce a universal cancellation policy; instead, each listed hostel has its own terms. Customers...

Is it possible to extend my stay at a hostel?

Extending a hostel stay is typically possible but is subject to bed availability and the hostel's policies. It is advisable to...

What are the policies for group bookings on HostelWorld.com?

HostelWorld.com outlines that group bookings typically involve ten or more guests and vary by hostel. Early reservations are...

Pricing and Inclusions

Are hostel prices per person or per room?

Hostel prices on HostelWorld.com are usually listed per person because most hostels have shared rooms. This allows travelers to...

Is breakfast included in the hostel price?

Breakfast offerings at hostels vary; some include it in the price, while others charge extra. Checking the amenities section on...

Are bed linens and towels provided in hostels?

The provision of bed linens and towels in hostels varies widely. While many hostels include bed linens with the cost of stay,...

General Hostel Information

What is the check-in and check-out time at hostels?

Check-in and check-out times at hostels vary, usually with check-in around 2 PM to 3 PM and check-out from 10 AM to 11 AM. Some...

Can I book a private room in a hostel?

Yes, private rooms can be booked in hostels through HostelWorld.com, which offers various accommodation types for those...

Do hostels have age restrictions for guests?

Hostels vary in their age policies, with some having specific age limits tailored to their target demographic, like backpackers...

What safety measures are taken at hostels?

Safety protocols at hostels typically include key card or code access for secure entry, trained staff for security assistance,...

Reviews and Last-Minute Stays

How do I leave a review for a hostel I stayed at?

To leave a review for a hostel on HostelWorld.com, you need an account. After booking, you will get an email prompting you to...

Can I book last-minute stays through HostelWorld.com?

HostelWorld.com allows last-minute bookings, accommodating travelers seeking immediate stays. Search for available hostels by...
We look to the HostelWorld.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
HostelWorld.com issues reported to GetHuman

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