Salt River Project - Electric Customer FAQ

Top Answers & How-to Guides

What is Salt River Project - Electric's Phone Number?

The question we are asked most often is about how to talk to Salt River Project - Electric customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the different rate options available?

Salt River Project (SRP) offers several rate options to meet the diverse needs of its customers. The available rate options include: 1. Time-of-Use (TOU): This rate plan offers lower electricity prices during off-peak hours, encouraging customers to shift their energy usage to non-peak periods for potential cost savings. 2. Basic Service: It is a straightforward, fixed-rate plan designed for customers who prefer stability and predictability in their monthly bills. This plan offers a consistent rate regardless of the time of day or year. 3. M-Power: This prepaid plan allows customers to pay for electricity in advance, providing greater control over energy consumption and budget management. 4. E-27: This alternative option is specifically designed for electric vehicle (EV) customers and provides special EV charging rates. 5. Business Rates: SRP offers various rate plans and options tailored to meet the unique energy consumption requirements of commercial and industrial customers. Customers are encouraged to visit the SRP website or contact customer service for more detailed information and guidance on selecting the most suitable rate option for their specific needs....
Ask any question you have about Salt River Project - Electric customer service, get an answer now.

Billing and Payments

How do I pay my electric bill?

There are several convenient ways to pay your electric bill with Salt River Project - Electric. You can choose to pay online through...

How can I set up automatic payments?

You can set up automatic payments for your SRP electric bill by logging into your online account and enrolling in the AutoPay service....

What payment methods are accepted?

Salt River Project - Electric offers multiple convenient payment methods for customers. We accept payments through various channels...

Outages and Repairs

How do I report a power outage?

To report a power outage, you can contact our customer service line using the provided phone number. Be prepared to provide your account...

Service Transfers

How can I transfer my service to a new address?

To transfer your service to a new address with Salt River Project - Electric, you can easily do so online through your account on their...

Assistance Programs

Is there assistance available for low-income customers?

Yes, Salt River Project (SRP) offers assistance programs for low-income customers. These programs are designed to help eligible customers...

Usage Information

What is the average monthly usage for a typical residential customer?

The average monthly usage for a typical residential customer of Salt River Project - Electric varies depending on various factors such...

Energy Savings

Are there any rebates or incentives for energy-efficient upgrades?

Yes, Salt River Project (SRP) offers various rebates and incentives for energy-efficient upgrades. Customers can take advantage of...

Rate Options

What are the different rate options available?

Salt River Project (SRP) offers several rate options to meet the diverse needs of its customers. The available rate options include: 1. Time-of-Use (TOU): This rate plan offers lower electricity prices during off-peak hours, encouraging customers to shift their energy usage to non-peak periods for potential cost savings. 2. Basic Service: It is a straightforward, fixed-rate plan designed for customers who prefer stability and predictability in their monthly bills. This plan offers a consistent rate regardless of the time of day or year. 3. M-Power: This prepaid plan allows customers to pay for electricity in advance, providing greater control over energy consumption and budget management. 4. E-27: This alternative option is specifically designed for electric vehicle (EV) customers and provides special EV charging rates. 5. Business Rates: SRP offers various rate plans and options tailored to meet the unique energy consumption requirements of commercial and industrial customers. Customers are encouraged to visit the SRP website or contact customer service for more detailed information and guidance on selecting the most suitable rate option for their specific needs....

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