How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Root Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for the next representative.
Here is how our research team describes the way the Root Insurance phone system greets you: Thank you for calling Root, Press 1 for Roadside assistance, 2 for a glass only claim. Otherwise stay on the line for more options.
Below are some clips we've found from Root Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Root.
Press one for roadside assistance, two for a glass only claim, Otherwise, stay on the line for more options.
If you are a lienholder looking for coverage verification, please use our lender services portal at lender services dot join root dot com for further assistance without the wait.
Remember, you can also find help within your Root application online.
Just to let you know, this call is being monitored and recorded for quality and business purposes.
Hi, and thank you for calling Root."
Excerpt from a call with Root Insurance
Monday, February 12, 2024 3:13 PM
The first phone menu
"Thank you for calling Root.
Press one for roadside assistance, two for a glass only claim, Otherwise, stay on the line for more options.
If you are a lienholder looking for coverage verification, please use our lender services portal at lender Thank you for calling Root Insurance roadside assistance to set up new tow or roadside assistance, press one."
Excerpt from a call with Root Insurance
Wednesday, April 3, 2024 3:49 PM
What are the hours and when should I call?
Root Insurance operates the call center for this 866-980-9431 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Root Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Root Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Root Insurance is Thursday.The most busy day to call is Friday, which averages 214% more phone calls by comparison.Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Root Insurance is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Root Insurance number, but it is also the day with the shortest hold times.
Why call this Root Insurance number?
Below is a sample of recent calls to Root Insurance, and their purpose. Are any of these similar to the reason you are trying to call?
Asking for phone number: "Can you repeat that number again?"
- From a call lasting 2m 23s , Apr 3, 2024 3:49 PM
Providing vehicle information for tow: "I need to get a tow because I got a hole in my oil pan."
- From a call lasting 9m 56s , Mar 27, 2024 9:38 PM
Requesting proof of insurance: "I need y'all to send proof of insurance to my company."
- From a call lasting 3m , Mar 13, 2024 7:57 PM
Providing bank fax number: "I need to give you the fax number to my bank where y'all can fax proof of insurance back in February."
- From a call lasting 6m 24s , Mar 11, 2024 5:17 PM
Policy renewal inquiry: "I didn't know I had to renew it because nobody sent me a letter or a text or nothing."
- From a call lasting 9m 43s , Mar 4, 2024 10:14 PM
Policy cancellation inquiry: "I had insurance with you guys, and then I guess three weeks ago, you guys dropped me."
- From a call lasting 6m 21s , Mar 4, 2024 10:05 PM
Address change for move: "I'm moving to Connecticut and need to change my address on file for my policy."
- From a call lasting 25m 3s , Feb 23, 2024 2:07 PM
Rental car assistance: "My car has got to go into shop and I need a rental."
- From a call lasting 16m , Feb 12, 2024 3:13 PM
Sending accident picture for claim: "I'm just trying to send the picture in to complete the claim."
- From a call lasting 8m 23s , Jan 29, 2024 10:39 PM
Conclusion and closing notes
This is Root Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Root Insurance agent. This phone number is Root Insurance's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-980-9431 include and other customer service issues. Rather than trying to call Root Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Root Insurance has 1 phone number. It's not always clear what is the best way to talk to Root Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Root Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Root Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.