Go2Bank Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Go2Bank?
A:Calling this Go2Bank number should go right to a real human being. You can also use our free service that can talk to Go2Bank for you and report back. Q:
Does Go2Bank offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Go2Bank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Go2Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Go2Bank number should go right to a real human being
Below are some clips we've found from Go2Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling GoToBanks support.
Get quick answers to questions, at go to bank dot com slash help center or in the GoToBank mobile app.
Find help with direct deposit, overdraft protection, and more.
To better assist you, please enter your sixteen digit card number or nine digit Social Security number."
Excerpt from a call with Go2Bank
Tuesday, June 25, 2024 11:06 PM
The first phone menu
"Thank you for calling GoToBanks support.
Get quick answers to questions, at go to bank dot com slash help center or in the GoToBank mobile app.
Find help with direct deposit, overdraft protection, and more.
To better assist you, please enter your sixteen digit card number, or nine digit Social Security number.
If you need additional help, press five.
To repeat these options, press six.
To report your card lost or stolen, press one.
Victim of ID theft or have provided account details since this is suspect you were a victim of a scam, press two."
Excerpt from a call with Go2Bank
Wednesday, May 22, 2024 6:19 PM
In fact, much of this information on this page is superfluous because this Go2Bank phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Go2Bank operates the call center for this 855-459-1334 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 293 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Go2Bank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Go2Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Go2Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Go2Bank is Sunday. The most busy day to call is Tuesday, which averages 200% more phone calls by comparison. Again, this is based on a sample of 293 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Busiest
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Go2Bank
In summation, the best day to call Go2Bank is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Go2Bank
Below is a sample of recent calls to Go2Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized charges investigation: "I noticed some unfamiliar charges on my account and need help investigating them."- From a call lasting 7m 49s , Jul 23, 2024 8:18 PM
Inquiring about prepaid card: "Have you taken over the account for the prepaid card?"- From a call lasting 2m 54s , Jul 5, 2024 1:15 AM
Transaction on old account: "I just need it to go to my other account."- From a call lasting 6m 54s , May 29, 2024 3:43 AM
Question about canceled overdraft charge: "I had canceled a purchase but it caused an overdraft, will you still take the money out?"- From a call lasting 3m 59s , May 23, 2024 2:32 PM
Check refund status: "I supposedly received a refund check and I still have not received it."- From a call lasting 3m 49s , May 20, 2024 9:11 PM
Issue with receiving barcode: "I haven't received the bar code and need help with my card that hasn't arrived."- From a call lasting 11m 12s , Mar 13, 2024 12:49 AM
Inquiring about AccountNow card: "Is this for the AccountNow card?"- From a call lasting 2m 8s , Mar 11, 2024 9:40 PM
Unauthorized card issue: "I need to know what's happening with the case that I filed on the card that was stolen."- From a call lasting 6m 24s , Feb 20, 2024 10:28 PM
Confirming Go2Bank account: "I wanted to see if I'm calling the Go2Bank account."- From a call lasting 2m 6s , Feb 19, 2024 5:16 PM
Trouble activating card: "I am having trouble activating my card as the system says the number I'm providing is not valid."- From a call lasting 6m 23s , Feb 15, 2024 8:53 PM
More Go2Bank Customer Service Contacts
There are of course other ways to contact Go2Bank customer service besides the phone. Below we list the best ones, by medium.
Go2Bank Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Go2Bank provides this option.
Conclusion and closing notes
This is Go2Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Go2Bank agent. This phone number is Go2Bank's best phone number because 53,988 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-459-1334 include Recover Account, Complaint, Account Help, Card Issue, Disputes and other customer service issues. The Go2Bank call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Go2Bank has 1 phone number. It's not always clear what is the best way to talk to Go2Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Go2Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Go2Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.