What should I do if my order arrives damaged?

If an order from iGourmet.com arrives damaged, it is important to address the issue promptly and carefully. First, inspect the packaging and the contents to assess the extent of the damage. Take clear photographs of both the damaged items and the packaging as documentation. This will be helpful if you need to report the incident. Next, look for specific instructions regarding damaged orders on the iGourmet.com website, as they often provide guidelines for handling such situations. Typically, customers are encouraged to report the damage within a designated time frame to ensure a smoother resolution process. In many cases, customers may be required to provide the photographs and a brief description of the damage when filing a report or request for a replacement. Checking the website can also provide information about the returns or claims process. It is essential to act quickly to ensure that you receive the appropriate solution for your damaged order.