How Do I Get a Refund from eWatches.com?
Ordering watches, glasses or sunglasses from eWatches.com is easy and convenient, but sometimes you need to return items. Items must be in new condition with no alterations and tags still attached. Anything returned within 30 days of purchase are eligible for a cash refund, but items between 31-180 days result in a store credit. Items purchased more than 180 days prior are ineligible for a refund. Additionally, you can cancel an order within one hour of placing it to avoid charges to your payment method.
With more businesses turning to online retailers over brick-and-mortar stores, there are more options for individuals regarding brands, retailers, and prices. If you aren't happy with the glasses or sunglasses you purchased from eWatches.com, how do you get a refund? You can learn more about eWatches.com's online store by contacting customer support here, and below are steps you can take to request a refund.
Getting a Refund from eWatches.com
There are two options for requesting a refund from eWatches.com, returning the product or canceling your order.
Order Cancellation
It's important to note you have a small window of opportunity to cancel your order on eWatches.com. You must cancel within one hour of placing your order because the orders are processed and shipped quickly. To cancel your order within that one-hour time frame, do the following:
- Open eWatches.com in your browser.
- Log into your customer account.
- Select the order your wish to cancel.
- Click "Cancel order" and submit to complete the process.
This will stop the payment from processing.
Refunds After Shipment
Once the company processes and ships your order, your only option is to return it and request a refund. There's a limited opportunity to return an order from eWatches.com for a cash refund. Anything sent back after 30 days will result in a store credit, and you can't return items after 180 days. Additionally, customized orders are not eligible for return or refund.
To request a refund, follow these steps:
- Open the eWatches website in your browser.
- Scroll to the bottom of the page and select "Returns" from the menu options under "Orders & Returns."
- Enter the following information:
- Your full name
- Zip code item was shipped to
- Last five numbers of the order ID
- Why you're returning the order
- Print the page and return the product and the page to the address provided.
- Once your return is received and inspected, a refund can be processed (either for a full refund or store credit).
If you get a store credit, it will never expire, so you can use it anytime. Make sure your returned item has no missing parts (unless that was the reason for the return). If you return glasses, clean any fingerprints from the lenses. Additionally, returned items must still have all tags attached. Watches must be the size they were when shipped. You will also have to pay $6 to cover shipping costs.
When ordering from eWatches.com, it's important that you are satisfied with your item. If you need more information or assistance with a return, contact eWatches.com customer support here.
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