What if my scooter arrives damaged?

If a customer receives a scooter from eMedscooters.com that arrives damaged, there are several important steps to follow to ensure the issue is addressed efficiently. First, it is crucial to thoroughly inspect the scooter immediately upon delivery. If there are any visible signs of damage, such as scratches, dents, or parts that are not functioning properly, the customer should document the damage by taking clear photographs. This documentation can serve as vital evidence when reporting the issue. Next, it is highly advisable to review the shipping and return policies provided by eMedscooters.com, as these documents often outline the specific procedures for handling damaged goods. Customers typically have a limited timeframe within which they are required to report damage, so acting promptly is essential. The next step would usually involve reporting the issue to the company. This can often be done through an online contact form or customer service email listed on their website. When reaching out, it helps to provide all relevant information, including the order number, a description of the damage, and the documentation created earlier. eMedscooters.com is likely committed to ensuring customer satisfaction, and they will typically work with you to resolve the issue, which may include replacing the damaged scooter or offering repairs. Always refer to the company's website for the most current information on the process and policies regarding damaged products.