What if the item I received is damaged or incorrect?

If a customer receives a damaged or incorrect item from eFavors.com, they can take several steps to address the issue. Initially, it is important to review the order confirmation to ensure that the item received does not match the order placed. Customers should also inspect the package for any signs of damage that may have occurred during shipping. Most online retailers, including eFavors.com, typically have a return policy that allows customers to report damaged or incorrect items. This usually involves contacting customer service to initiate a return or exchange. Customers may be asked to provide details such as the order number, a description of the issue, and photographs of the item if it is damaged. It is advisable to refer to the website's return policy to understand the specific steps and timelines for reporting damaged or incorrect items. The policy often outlines the required documentation and the process for returning the item, which could include obtaining a return authorization. In addition, customers should be aware that returning an item may involve certain conditions, such as the item being in its original packaging or unused. For accurate and up-to-date information, including contact details for customer service, customers are encouraged to check the current webpage of eFavors.com. This will help ensure that they can resolve their issue efficiently.