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eCityTickets.com Customer FAQ

Top Answers & How-to Guides

What is eCityTickets.com's Phone Number?

The question we are asked most often is about how to talk to eCityTickets.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent eCityTickets.com Customer Questions

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Event Information

What happens if the event I bought tickets for is rescheduled?

When an event from eCityTickets.com is rescheduled, customers will be informed of the new date and location if applicable, and...
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What types of events can I buy tickets for?

eCityTickets.com provides a wide variety of events for ticket purchases, including concerts, sports, theater shows, festivals,...
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How can I stay updated on upcoming events?

To stay informed about upcoming events on eCityTickets.com, visit their dedicated section for listings, subscribe to...
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Customer Loyalty

Are discounts available for bulk orders?

eCityTickets.com does provide options for bulk orders, and discounts may vary based on events, venues, or ticket types. Large...
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What is your customer loyalty program?

eCityTickets.com has a loyalty program that rewards regular ticket buyers, offering benefits such as points for purchases,...
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Ticket Purchasing

What is your refund policy for canceled events?

eCityTickets.com offers refunds for canceled events, but the specifics can change based on the event organizer's guidelines....
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What payment methods do you accept?

eCityTickets.com accepts various payment options, including major credit cards such as Visa and MasterCard, as well as debit...
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Do you charge additional fees on ticket purchases?

eCityTickets.com may apply extra fees on ticket purchases, which is standard in the industry. These could include service and...
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How can I search for specific tickets on your site?

To find specific tickets on eCityTickets.com, users can utilize the search bar at the top of the website by entering keywords...
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Ticket Management

What should I do if I encounter issues with my order?

In case of an issue with an order, customers should first review confirmation emails and check the event page for details. If...
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Do you have a mobile app for managing tickets?

eCityTickets.com does not have a specific mobile app for ticket management, but its mobile-friendly website allows users to...
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How will I receive my tickets after purchasing?

Customers usually receive their tickets from eCityTickets.com via email containing a link or attachment with the digital...
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Ticket Policies

Can I resell my tickets through your platform?

eCityTickets.com does not offer a ticket reselling feature. It is primarily a ticket sales platform, and users cannot sell...
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How do you guarantee ticket authenticity?

eCityTickets.com prioritizes ticket authenticity through a thorough verification process, sourcing from authorized sellers to...
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Can I transfer my tickets to someone else?

eCityTickets.com generally allows ticket transfers, but the rules depend on the event type. Transfers can often be done online,...
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