What is the process for returning a faulty product?

To return a faulty product purchased from eCOST.com, customers must first contact our customer service team to initiate the return process. This may involve providing details about the product and the issue experienced. Depending on the situation, customers may be issued a return authorization number and instructed on how to send the item back to us. It is important to follow the return instructions provided to ensure a smooth process. Once the faulty product is received, our team will assess the issue and determine the appropriate resolution, which may include a refund, exchange, or repair. We strive to make the return process as convenient and efficient as possible for our customers.