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ZocDoc Customer FAQ

Top Answers & How-to Guides

What is ZocDoc's Phone Number?

The question we are asked most often is about how to talk to ZocDoc customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I change my insurance provider in my ZocDoc account?

To change an insurance provider in a ZocDoc account, users must log in, go to account settings, locate the insurance section,...

How does ZocDoc protect my health information?

ZocDoc prioritizes the security of health information by adhering to HIPAA standards, employing encryption for data in transit...
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Recent ZocDoc Customer Questions

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Appointments

Are there any fees for canceling an appointment on ZocDoc?

ZocDoc itself does not impose cancellation fees, but healthcare providers may have their own policies that include fees if...
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What should I do if I need to reschedule my appointment?

To reschedule an appointment on ZocDoc, a user should log into their account and go to "My Appointments." There, they can...
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What is the cancellation policy for appointments?

ZocDoc does not enforce a standard cancellation policy; it varies according to each healthcare provider. Typically,...
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Can I book virtual appointments through ZocDoc?

Yes, patients can schedule virtual appointments with healthcare providers via ZocDoc. This service facilitates remote...
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What happens if a doctor cancels an appointment?

When a doctor cancels on ZocDoc, the patient receives a notification about the cancellation, including possible rescheduling...
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Account Management

How can I change my insurance provider in my ZocDoc account?

To change an insurance provider in a ZocDoc account, users must log in, go to account settings, locate the insurance section,...
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How does ZocDoc protect my health information?

ZocDoc prioritizes the security of health information by adhering to HIPAA standards, employing encryption for data in transit...
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What information do I need to provide when booking an appointment?

When scheduling an appointment on the ZocDoc platform, users generally need to provide their name, contact details, and...
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Doctor Profiles

How do I find a specialist for my healthcare needs on ZocDoc?

To locate a specialist on ZocDoc, users can visit the ZocDoc site or app and search using specific keywords for their health...
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We look to the ZocDoc issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ZocDoc issues reported to GetHuman
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