What should I do if I receive the wrong item?

If you receive the wrong item from YourBirdOasis.com, the first step is to carefully examine the order details and the items you received. Sometimes, the order confirmation email contains important information that may clarify the situation. After confirming that there indeed is an error, it is advisable to review the return and exchange policy outlined on the website. This policy typically provides guidelines on what to do next. Generally, customers are encouraged to act promptly upon discovering a mistake. This may involve initiating a return process for the incorrect item and placing a new order for the correct product. Depending on the nature of the error, the return process may include obtaining a return authorization and following specific shipping instructions. It is also helpful to keep all original packaging and any accompanying documents until the matter is resolved. For precise guidance, customers can refer to the current web page, where contact information and additional resources are often available. This will ensure that any inquiries or concerns can be addressed efficiently.