What is your return policy?

At YourBirdOasis.com, we understand that sometimes products may not meet your expectations. That's why we have a hassle-free return policy. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item(s) for a full refund or exchange. To initiate a return, simply contact our friendly customer support team, provide your order details, and reason for the return. We will guide you through the process and provide you with a prepaid shipping label for your convenience. Please note that the item(s) must be unused, in their original packaging, and in resalable condition. Once we receive the returned item(s), our team will inspect them, and if everything meets the criteria, we will issue your refund or process the exchange within 5-7 business days. If you have any further questions or concerns about our return policy, please don't hesitate to reach out.