What if I received a damaged or incorrect item?

If you have received a damaged or incorrect item from YourBeachShop.com, please accept our sincere apologies for any inconvenience caused. We strive to provide the best shopping experience possible, and we understand the frustration this may cause. To resolve this issue promptly, we kindly ask that you reach out to our customer support team within 48 hours of receiving your order. Please have your order number and relevant details ready as it will help us assist you efficiently. Our dedicated team will guide you through the return or exchange process and ensure you receive a replacement as soon as possible. We will cover any additional shipping costs incurred due to our error. Your satisfaction is our top priority, and we appreciate your understanding and cooperation in rectifying this matter.