What if I receive a damaged or defective item?

If you receive a damaged or defective item from Y2incusa.com, we apologize for the inconvenience and will take immediate steps to resolve the issue. Please contact our customer service team within X days of receiving the item and provide details of the problem along with supporting evidence such as photographs. Our team will initiate the return process and organize a replacement or refund based on your preference and product availability. Depending on the situation, we may request that you return the item to us for further inspection, or we may provide a prepaid shipping label for return. Rest assured, we prioritize customer satisfaction and will work diligently to rectify any issues with your order.