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XoticPC.com Customer FAQ

Top Answers & How-to Guides

What is XoticPC.com's Phone Number?

The question we are asked most often is about how to talk to XoticPC.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent XoticPC.com Customer Questions

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Customization and Upgrades

Can I customize my laptop before purchasing?

Yes, XoticPC.com allows customers to personalize laptops with various hardware and aesthetic options before buying....
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Can I upgrade my system later after purchase?

Yes, after purchasing a system from XoticPC.com, users can often upgrade components such as the graphics card, RAM, and...
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Warranty and Support

What is the warranty on your products?

XoticPC.com provides warranties varying from one to three years on most products, covering parts and labor for defects under...
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Do you provide technical support for your products?

XoticPC.com does not offer traditional technical support but provides a variety of online resources such as specifications,...
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Shipping and Processing

Do you offer international shipping?

XoticPC.com typically provides international shipping to various countries for its gaming products. However, this depends on...
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How long does it take to process and ship an order?

Processing and shipping times from XoticPC.com can vary. Typically, processing takes one to several business days, and standard...
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Can I track the status of my order?

Yes, customers can monitor their order status at XoticPC.com through confirmation emails with tracking details or by logging...
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Payment and Discounts

What payment methods do you accept?

XoticPC.com offers various payment methods, including major credit cards like Visa and MasterCard, PayPal for added security,...
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Do you offer financing options?

XoticPC.com provides various financing options to help customers manage their payments over time. The website includes detailed...
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Are there any discounts or promotions available?

XoticPC.com regularly provides various discounts and promotions that vary by season and product categories. These offers often...
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Returns and Cancellations

Can I return a product if I'm not satisfied?

XoticPC.com has a return policy that generally allows for product returns if a customer is not satisfied, but terms may vary by...
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What is your cancellation policy?

XoticPC.com has a cancellation policy that allows order cancellations within a certain period before processing or shipping....
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Product Recommendations and Maintenance

What gaming rigs do you recommend for beginners?

For beginner gamers, it's crucial to choose gaming rigs that balance performance, reliability, and affordability. Systems...
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What should I do if my laptop is running slowly?

To address a slow laptop, users should check the hard drive space, close unused applications, restart the device, run disk...
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How do I clean and maintain my Xotic PC products?

To clean and maintain Xotic PC products effectively, start by powering down the device and unplugging it. Use a damp microfiber...
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