Updated October 23, 2025

Wirecutter Customer FAQ

Recent Wirecutter Customer Questions

I have an iPhone 11 which now has a maximum battery capacity of 78%> Should I replace battery or upgrade?

Whether to replace the battery or upgrade depends on your needs. If your iPhone 11 still meets your requirements and you prefer to save money, replacing the battery can extend its life and improve performance. However, if you want the latest features, improved performance, and better camera quality, upgrading to a newer model might be worth considering. Evaluate how you use your phone and decide based on your priorities.

Asked Oct 23, 2025 9:29 PM

Help me with my Wirecutter customer service issue

Access and Membership

Do you charge for access to reviews?

Wirecutter offers free access to its reviews and recommendations, aiming to assist consumers in making well-informed purchasing...

Are there any membership benefits?

Wirecutter does not function as a membership service; rather, it provides free access to comprehensive product reviews and...

Do you accept sponsored content?

Wirecutter does not accept sponsored content to ensure unbiased reviews, relying on affiliate marketing instead. This method...

How can I find the best products for a specific need?

To discover the best products for a specific requirement, exploring Wirecutter's extensive reviews and testing is advisable....

Do you offer guides for specific categories?

Wirecutter has a variety of guides organized by categories such as electronics, home appliances, and personal care. These...

Is there a way to compare products directly?

While Wirecutter lacks a direct comparison tool, users can still compare products by reading their comprehensive reviews, which...

What is your policy on affiliate marketing?

Wirecutter has a transparent policy on affiliate marketing, earning commissions from products bought through links in their...

How can I stay informed on new reviews?

To keep updated on new reviews from Wirecutter, users should frequently visit their website, subscribe to their email...

Can I contribute my own reviews or suggestions?

Wirecutter does not allow individual submissions for reviews or suggestions, as it relies on expert research and testing for...

Can I view past product recommendations?

Wirecutter's website hosts a range of past product recommendations across different categories like electronics and home goods....

What type of products do you review?

Wirecutter reviews a diverse range of products including electronics, household items, personal care items, and outdoor gear....

Are there particular brands you recommend?

Wirecutter does not endorse specific brands overall but recognizes certain brands that excel in various product categories...

What criteria are used for product evaluation?

Wirecutter utilizes a detailed evaluation method, involving in-depth research, expert opinions, and hands-on testing of...

How frequently are reviews updated?

Wirecutter updates its reviews regularly to maintain relevance, influenced by new product releases and market shifts. The...

How does Wirecutter determine product recommendations?

Wirecutter's product recommendations are based on thorough research and expert evaluations involving market trends,...

What should I do if I disagree with a review?

When you disagree with a Wirecutter review, consider sharing your thoughts in the comments section to promote discussion....

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