What is the return policy?

Asked a year ago
Our return policy allows customers to request a return or exchange within 30 days of receiving their purchase. Items must be in original condition and packaging, with all tags and labels intact. To initiate a return, customers can contact our customer service team via email or phone, providing the order number and reason for the return. Once the return is approved, customers will be provided with a return shipping label. Refunds will be issued in the original form of payment within 7-10 business days upon receiving the returned items. Please note that certain items such as personalized or final sale products may not be eligible for return. For more detailed information, please refer to our return policy page.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Winterthurstore.com?

If you need to call Winterthurstore.com customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Winterthurstore.com

Winterthurstore.com

Find a list of many popular Winterthurstore.com questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Winterthurstore.comWinterthurstore.com Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!