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Can I return an item purchased online to the physical store?

Asked 2 months ago
Winterthurstore.com has specific return policies that vary depending on the item purchased. Generally, items bought online can be returned at the physical Winterthur Store, but there may be certain stipulations. For example, the item must be in its original condition and packaging, and a proof of purchase, such as a receipt or order confirmation, is typically required. It is important to note that some items may be excluded from in-store returns, especially if they are classified as final sale or custom orders. To get the most accurate and detailed information regarding return policies or to find out about specific items, it is advisable to check the current web page dedicated to returns on Winterthurstore.com. This page will likely outline the most recent updates to their return policies and offer guidance on the return process, ensuring that customers have a seamless experience.
Answered Oct 12th 2025

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