How Do I Change My WePay Email?
Changing the email on your WePay account is easy. There are ways to edit the email, even if you do not have access to the email address on file. You simply need to enter the name of the account holder, their email address, proof of your relationship with the charity, and the account holders driver's license or government ID. If you have access to your account, you can log in and complete a few steps.
WePay is a service provider that promotes online payments in the United States. It offers customizable and integrated solutions to aid business software companies, marketplaces, and crowdfunding sites. It promotes fraud and risk protection.
If you are trying to change the email on your WePay account, there are a few short steps to follow. This is often necessary when someone is transitioning from the account administration position.
Follow these steps if you currently have access to the account:
1. Log into the website. If you have forgotten the password, use the password reset option.
2. Click on the option "Security" at the left.
3. Next to your email address, click "Edit."
4. Enter the address of your new account holder.
5. Click "Update."
Once the process is complete, the new recipient will receive a password reset link at their email address. They can use it to log in to the account. After logging in, they will have to complete a short verification process.
If you cannot access the WePay account, contact the support team and provide them with the following details:
1. The full name and email address of the new account holder.
2. The government ID or driver's license of the new account holder.
3. Business cards or websites showing role or relationship to the charity.
Adding New Users to Your Account
Open Settings > Members > Email Address >Invite
The invited user should receive an email. It will contain a link where they can choose a password. The users will be able to access their transactions and account. However, they cannot make changes to the account.
Contacting the Support Team
There are a few ways to contact the WePay customer service team if you need help. If you need help with a non-technical issue, consider sending the support team an email or giving them a call. Phone support is a great option because of its convenience. You get the chance to speak directly with an agent. Once you contact the support team on the phone, ask to speak with a representative for your specific issue. You will be connected to the right one as soon as possible. You may have to call a few times before getting help.
If you send the support team an email, they will get back to you on a first come, first served basis. Even though it is a slow method of seeking support, you will retain details of your communication for a long time.
The help forum is the best support option for WePay customers. It is often used as the first point of reference. The help forum addresses issue-specific topics. It answers frequently asked questions and concerns. Consider referring to it before looking into other support alternatives.
Further questions?
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