What is Vinfolio's return policy?

Vinfolio's return policy ensures customer satisfaction and confidence in their purchases. Customers have a 30-day window to return any unopened and undamaged bottles for a full refund, excluding shipping costs. Opened bottles may be returned if the wine is flawed or in poor condition, provided they were stored correctly. To initiate a return, customers must contact Vinfolio's customer service team and obtain a return authorization number. Additionally, Vinfolio offers an authenticity guarantee, assuring customers that all wines sold are genuine. If a bottle is found to be counterfeit, Vinfolio will refund the purchase price and original shipping costs. In case of damaged shipments, Vinfolio requires customers to provide detailed photos within 48 hours of delivery, after which they will offer a suitable resolution. Overall, Vinfolio prioritizes customer satisfaction and offers a comprehensive and transparent return policy.