What if the medication I received is damaged or expired?

If a customer receives medication that is damaged or expired, it is advisable to take appropriate steps to address the situation promptly. First, one should carefully inspect the medication and packaging upon arrival. If the medication appears damaged or expired, the customer should not administer it to their pet. Instead, it is recommended to refer to the information on the website where the order was placed. This resource may provide specific guidance on how to report the issue, request a replacement, or obtain a refund. Customers typically have options available for reporting concerns, and it is crucial to follow the outlined procedures to ensure the safety and well-being of the pet. It is always best to address such issues directly and promptly to avoid any potential harm.