What do I do if I receive a defective item?

If a customer receives a defective item from Ustoy.com, the first step is to carefully review the company's return and exchange policy, which is typically available on their website. It is important to note the time frame for returns as well as any specific guidelines related to defective items. Generally, customers are encouraged to gather all relevant information regarding the purchase, including the order number and any details related to the defect. Next, customers should consider reaching out to Ustoy.com directly to report the issue. They might provide instructions on how to return the defective item, and they may also offer options for a replacement or refund. It is advisable to take photographs of the defect, as this can expedite the process and provide clear evidence of the issue. In some cases, customers might be required to send the defective item back before receiving a replacement or refund. Keeping all packaging materials and documentation can also be beneficial for a smooth return process. For specific contact information or further assistance, customers should refer to the appropriate section on the current Ustoy.com webpage.