What if I receive a damaged or defective product?
Asked 6 months ago
If you receive a damaged or defective product from Uspets.com, we sincerely apologize for any inconvenience caused. To resolve this issue quickly, please contact our customer service team within 48 hours of receiving the item. We will require you to provide detailed information about the product and the issue faced. Additionally, it would be helpful if you could provide clear images or videos showcasing the damage or defect. Based on the provided information, we will assess the situation and offer suitable solutions, which may include a replacement, refund, or repair. Our primary goal is to ensure your satisfaction, and we appreciate your cooperation in helping us investigate and resolve the matter promptly.
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