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Usimprints.com Customer FAQ

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What is Usimprints.com's Phone Number?

The question we are asked most often is about how to talk to Usimprints.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Usimprints.com Customer Questions

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Order Tracking

How can I track my order?

To track an order with Usimprints.com, customers usually receive a confirmation email containing a tracking number and...
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Do you provide tracking numbers for shipments of custom orders?

US Imprints usually provides tracking numbers for custom order shipments, which are sent via email once dispatched. This allows...
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Ordering Information

Can I get a quote for my custom order?

Usimprints.com has a simple method for obtaining quotes on custom orders. Customers need to provide details like product type,...
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How long does it take to receive my order?

Delivery times for orders from Usimprints.com depend on the product type, quantity, and chosen shipping method. Standard...
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Can I place a rush order?

Usimprints.com provides options for rush orders to facilitate faster shipping of custom products. Whether a rush order is...
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Can I cancel or make changes to my order after it has been placed?

After placing an order with Usimprints.com, changes or cancellations can typically be made only within a limited time frame,...
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What payment methods do you accept?

Usimprints.com accepts several payment options, including major credit cards like American Express, MasterCard, Visa, Discover,...
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Are there any discounts or promotions available?

Usimprints.com frequently has varying discounts and promotions based on occasions and inventory. To see the available deals, it...
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Do you have a minimum order quantity for custom products?

Usimprints.com usually enforces a minimum order quantity for custom products, which varies by item. Customers should verify...
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What are the minimum and maximum quantities for custom orders?

Usimprints.com typically has specific minimum and maximum quantities for custom orders based on the product type. Minimum...
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Product Details

What types of products does Usimprints.com offer?

Usimprints.com provides a diverse array of promotional products and custom printing services. Their offerings include apparel,...
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What are the recommended sizes for custom products?

Usimprints.com offers varying recommended sizes for custom products based on the item type. Apparel typically ranges from small...
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What types of materials are available for custom products?

Usimprints.com provides a diverse range of materials for custom products, including various plastics for water bottles and...
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Shipping and Returns

Do you offer international shipping?

Usimprints.com primarily caters to customers within the United States, though there may be options for international shipping....
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What is your return policy?

Usimprints.com has a return policy that typically does not allow returns for personalized items unless there are manufacturing...
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What is the expected turnaround time for custom products?

The turnaround time for custom products at Usimprints.com generally ranges from five to eight business days after order...
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Custom Design

Are there restrictions on the types of graphics I can use for custom orders?

Yes, Usimprints.com has specific guidelines on acceptable graphics for custom orders to ensure appropriateness and legal...
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How can I preview my custom product before finalizing the order?

Customers can usually preview their custom designs on Usimprints.com before placing an order. They can use an online design...
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Can I amend my custom design after placing the order?

Amending a custom design post-order can be complex and depends on Usimprints.com's policies. Generally, changes may not be...
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What happens if my custom order does not meet my expectations?

If a custom order from Usimprints.com does not meet expectations, it is essential to review the order details and confirm...
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Is there a design service available for custom products?

Usimprints.com provides design services for custom products, assisting customers in creating unique designs for promotional...
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Can I order samples of products before placing a bulk order?

Yes, Usimprints.com usually permits customers to obtain samples before making large orders. This is helpful for assessing...
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How do I ensure my logo quality is suitable for printing?

To ensure your logo is of high quality for printing, focus on using vector formats like Adobe Illustrator or SVG. If using...
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