Can I cancel or modify my order?

Yes, customers have the option to cancel or modify their orders on Universalgear.com. However, the cancellation or modification request should be made as soon as possible after placing the order, preferably within 24 hours. This allows us to process the request before the order is shipped. To cancel or modify an order, customers can contact our customer service department via phone or email with their order details. Our team will assist in cancelling or updating the order information based on availability and the order's current status. Please note that once an order has been shipped, cancellations or modifications may not be possible, and customers may need to initiate a return or exchange process instead.