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What are the cancellation and refund policies?

Asked 2 years ago
United Van Lines has specific cancellation and refund policies designed to address the needs of its customers. Generally, if a customer decides to cancel a move, it is recommended to do so as soon as possible. The cancellation policy may vary depending on the type of moving service booked and the time frame in which cancellation occurs. For instance, cancelling a move closer to the scheduled date may result in higher fees or forfeit of deposits. It is advisable for customers to review the terms outlined in their moving agreement. In terms of refunds, if a customer has made a deposit and cancels within a specific time frame, they may be eligible for a partial or full refund of that deposit, but this typically depends on the timing of the cancellation. For services that have already been rendered, refunds may not be available. Customers are encouraged to read through the contract provided at the time of booking to fully understand the implications of cancellation and refund procedures. For the most accurate and current information, it is beneficial to consult the United Van Lines website or seek assistance from customer service representatives who can provide the necessary details regarding the specific situation.
Answered Aug 24th 2025

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