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United Concordia Customer FAQ

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What is United Concordia's Phone Number?

The question we are asked most often is about how to talk to United Concordia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent United Concordia Customer Questions

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Claims Process

What is the process for filing a claim?

Filing a claim with United Concordia involves gathering treatment information, completing a claim form, and submitting it with...
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How can I check the status of my claim?

To check the status of a claim with United Concordia, members can log into an online portal for real-time updates or may...
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Dental Coverage

Can I view my dental coverage details online?

Individuals can access their dental coverage information online by logging into their accounts on the United Concordia website....
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What types of dental services are covered under my plan?

United Concordia's dental plans typically cover preventive services like exams and cleanings, basic restorative services such...
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Does my plan cover orthodontic treatment?

Orthodontic coverage is not the same across all plans with United Concordia, as it varies based on plan specifics, treatment...
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What is the waiting period for major dental procedures?

The waiting period for major dental procedures with United Concordia typically ranges from six to twelve months based on the...
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Are there any limitations on pre-existing dental conditions?

United Concordia often applies limitations on pre-existing dental conditions based on their policy terms. Coverage may have...
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Are there any co-pays for dental visits?

Co-pays for dental visits depend on the specific United Concordia plan. Preventive services usually have low or no costs, while...
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Dental Care Services

How often can I get routine dental check-ups?

Routine dental check-ups are generally suggested every six months for most people to maintain oral health. However, individuals...
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Is there a dental cost estimator tool available?

United Concordia provides an online dental cost estimator tool that helps members gauge their expenses for various procedures...
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What are the benefits of preventive dental care?

Preventive dental care offers numerous advantages for maintaining oral health, including the avoidance of tooth decay and gum...
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What should I do if I’m referred to a specialist?

When referred to a specialist, it is vital to confirm that they are in-network with United Concordia to minimize costs. Gather...
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Are there specific in-network dentists I need to use?

United Concordia encourages members to utilize a network of in-network dentists to reduce costs and enhance dental plan...
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How can I obtain a dental ID card?

To get a dental ID card from United Concordia, members should log in to their online account where they can view and print the...
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Is there a hotline for dental emergencies?

United Concordia does not have a dedicated hotline for dental emergencies. Members should contact their dental care provider...
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