What is your return policy?

Our return policy at Ubid.com is designed to ensure customer satisfaction. We offer a 14-day return period on most product categories, allowing customers to request a return within two weeks of receiving their purchases. To be eligible for a return, items must be in their original condition, unused, and with all original packaging intact. Certain product categories have specific requirements or exceptions, such as software, personalized items, and perishable goods. Customers can initiate a return by contacting our customer service team, who will guide them through the process and provide a return shipping label if necessary. Once we receive the returned item, we will inspect it and issue a refund within a reasonable timeframe. Please refer to our complete return policy for more detailed information or contact our customer service team for any specific questions or concerns.