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What should I do if my shipment is delayed?

Asked 4 months ago
If a shipment with US Xpress Enterprises is delayed, there are several steps that can be taken to obtain information and address the situation. Firstly, it is advisable to check the shipment tracking information available on the US Xpress website. This can often provide real-time updates regarding the status of the shipment, including its current location and estimated delivery time. If the tracking information does not provide clarity, then seeking further information may be necessary. It is usually recommended to contact the appropriate customer service department, which can be found on the official US Xpress website. They may be able to provide specific details about the delay and what measures are being taken to resolve it. By staying informed through the available channels, customers can better understand the situation and plan accordingly for the receipt of their shipment.
Answered Aug 17th 2025

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