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Trueglobes.com Customer FAQ

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What is Trueglobes.com's Phone Number?

The question we are asked most often is about how to talk to Trueglobes.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Trueglobes.com Customer Questions

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Order Tracking and Shipping

How do I track my order?

To track an order from Trueglobes.com, visit the website's customer service section to access the tracking feature. A...
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Do you offer international shipping?

Trueglobes.com does provide international shipping to some countries, but the specifics can change based on the items and...
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How long does it take to receive my order?

Order delivery times from Trueglobes.com can differ based on shipping method, destination, and processing needs. Generally,...
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Payment and Services

What payment methods do you accept?

Trueglobes.com accepts various payment methods including major credit and debit cards like Visa and MasterCard, as well as...
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Do you offer gift wrapping services?

Trueglobes.com does not explicitly mention gift wrapping services, and availability may depend on products and customer...
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What is your return policy for customized globes?

Trueglobes.com typically does not accept returns on customized globes due to their unique nature, considering them final sales....
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Product Features and Customization

Are your globes suitable for educational purposes?

Trueglobes.com offers globes designed for educational use, featuring precise geographical details and durable construction....
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What is the warranty on your globes?

Trueglobes.com offers a warranty on their globes, which varies by product type and materials. It typically covers manufacturing...
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Can I customize the colors or designs of a globe?

Trueglobes.com provides a range of globes with various colors and designs. While some models have fixed styles, others may...
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What types of globes are included in your collection?

Trueglobes.com features an extensive range of globes, including political, physical, themed, and illuminated options in various...
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Are there any seasonal or themed globes available?

Trueglobes.com provides a variety of seasonal and themed globes that cater to different interests, including geography and...
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Can I request a special design for a globe?

Trueglobes.com provides options for customizing globes, allowing customers to request special designs. The customization can...
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Physical Location and Support

Do you have a physical store location?

Trueglobes.com functions exclusively as an online retailer without any physical locations as of October 2023. They provide a...
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Are replacement parts available for purchase?

Trueglobes.com does provide replacement parts for their products. Customers are encouraged to visit the website for detailed...
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What materials are your globes made from?

Trueglobes.com offers a variety of globes made from high-quality materials including vinyl, plastic, or wood for durability,...
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Do you offer educational discounts for schools or organizations?

Trueglobes.com does not provide explicit information about education discounts for institutions on their website. Many...
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